Virtual Workshops to Support Reflection in Action

In our experience of computer scientists, we cooperate in participatory projects to develop computer systems to be used by professional people, such us medical doctors, geologists, mechanical engineers. These professionals need to use computer systems for performing their work tasks exploiting all the communication and operation possibilities offered by these systems, but they are not and do not want to become computer experts. This has motivated the definition of a particular class of end-users, that we call domain-expert users (or d-experts for short) [4]: they are experts in a specific discipline (e.g. medicine, geology, etc.), not necessarily experts in computer science, who use computer environments to perform their daily tasks. These d-experts often complain about the systems they use, they feel frustrated because of the difficulties they encounters interacting with them.